Shipping
Shipping Information
How your order is prepared, packed, and moved — and what to expect once it leaves us.
Processing and dispatch
Orders are prepared in 1–2 business days. Orders placed before 1:00 PM PT on a business day typically go out the same day; anything after that is picked up the next business day. Business days are Monday to Friday, excluding US federal holidays.
Every order is pulled, checked against its lot record, and packed by a person. We would rather take an extra day than send you the wrong vial.
Where we ship
We ship within the United States only. We are not shipping internationally at this time, and we will not route an order through a third-party forwarder to get it abroad.
Tracking
You get a tracking number by email as soon as your order is handed to the carrier. If it has been more than two business days since your confirmation and you have not seen tracking, contact us and we will find out where it is.
Packaging
Lyophilized material is stable at room temperature for normal transit times, and is packed in cushioned, rigid outer packaging. Your Certificate of Analysis for the lot you received is available on the product page and in the COA library at any time.
Store your material as described on its documentation as soon as it arrives. Storage after delivery is the receiving lab’s responsibility.
Shipment protection
Every order is covered in transit at no extra cost. If a package arrives damaged, arrives short, or does not arrive at all, we will make it right — see Returns & Refunds for how claims work and the window they fall in.
Address accuracy
We ship to the address given at checkout. If you spot a mistake, tell us immediately — before dispatch we can usually correct it, and after dispatch we cannot. Orders returned to us as undeliverable are refunded less the outbound shipping cost.
Last updated 2 September 2026. Questions about anything on this page? Get in touch.
